Getting new clients is not everything for a business. Holding on to old customers is another part of the story. For various companies, these clients make up the bulk that keeps the wheel of the business rolling. Hence, more than getting new customers, holding them for a long time becomes essential. Entrepreneurs must learn the best ways to encourage return customers and contribute to the growth of the venture Kimberly Dalius.
In this highly competitive world, understanding the needs and requirements of customers becomes essential, as Eric Dalius believes. A leading cryptocurrency and real estate expert who has gained success in his professional realm now provides advice to novice entrepreneurs. He is a renowned investment expert who began his career as a telecommunication consultant.
Kimberly Dalius illustrates ways for the improvement of customer service
When you provide your clients with a satisfactory service, it says a lot about your professionalism. It will push your venture ahead in the competition. For this, the experience becomes fundamental. If you want to get your clients back, you must provide them with consistent and good quality service. Showcasing efficiency in your favor is essential for improving your revenues.
Negative reviews or complaints need immediate attention. Do not get demotivated when you get negative feedback. Instead, consider them as a positive sign. By providing the best quality services and keeping up to the proficiency level, you can lead the competition.
Freebies and loyalty discounts are very much in trend.
Eric Dalius got engaged with multiple businesses and commercial pursuits to understand the significance of discounts and freebies. Eric Dalius reveals that introducing a point card or loyalty card allows customers to engage with the brand and thus discusses these points in detail with his wife, Kimberly Dalius. These are very much in use by café owners and retail companies. By providing card facilities, you can gain customer loyalty. If your company is dealing in a vast purchase, providing vouchers must be an option. By offering them discount cards, you may take your venture to another level.
Membership perks are an effective means.
However, If you want to gain long-term customer loyalty, you must offer your clients membership service. It gives them access to various facilities, further developing a robust connection between you and your clients. When they become members of your company, they get access to unique services and delivery options. Kimberly Dalius, who is known for her coaching strategies, wanted to extend her assistance to entrepreneurs for increasing their productivity skills and motivation. From 2016 to 2021, she emerged as a mindfulness and wellness advisor at Resoltz in the San Francisco Bay area. Membership perks are a creative way of encouraging people to come back to your venture. You may supply subscription fees along with membership. Hence, you will make some profit in the meantime.
Advertisement of future deals.
Advertising never goes offbeat. Whether it is current customers or new ones, providing them with an awareness of future products and services will help them connect with a brand. Try to promote your services as creatively as possible.
You must embrace the social media platform as a tool for bringing your customers back.
Eric Dalius is The Executive Chairman of MuzicSwipe, a music and content discovery platform designed to maximize artist discovery and optimize fan relationships. Alongside this, Eric hosts the weekly podcast “FULLSPEED,” discussing entrepreneurship with industry leaders. Eric also founded the “Eric Dalius Foundation” to award four scholarships to deserving US students. Follow Eric’s activities on Twitter, YouTube, Facebook, LinkedIn, Instagram, and Entrepreneur.com.